FAQ
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Products & Manufacturing
Where are your products manufactured?
Our mattresses, mattress toppers, and pillows are entirely designed and manufactured in our workshop in Corcelles (NE), in the heart of Switzerland. Our bedding comes from a small artisan workshop in Portugal, and our duvets are made in Germany. Local and European craftsmanship, without compromise.
Do you offer custom-made products?
Yes! We are happy to create custom sizes or configurations. Simply contact one of our showrooms directly to discuss your project.
Are your products certified or hypoallergenic?
All our products are made from high-quality, health-friendly materials. The covers and foams are OEKO-TEX® Standard 100 – Class 1 certified, guaranteeing the absence of harmful substances.
Trial & Returns
Can I try out a mattress at home?
Of course! You benefit from a 100-night "satisfaction guaranteed or your money back" trial on our mattresses. We recommend trying your mattress for at least 30 nights to allow your body to fully adjust.
What happens if I want to exchange it?
In case of exchange, a fee of CHF 159.– applies, including the return and new delivery. You can change the model or firmness according to your needs.
Guarantee
What is the warranty period for your products?
– Swiss Line mattress: 7 years
– Swiss Prestige, Swiss Hotel and Swiss Med mattresses: 10 years
– Mattress toppers, pillows, duvets, bed bases, complete beds: 2 years
The warranty covers manufacturing defects and abnormal wear and tear under normal use.
Delivery & Installation
What are your delivery times?
– Mattresses and bed bases: 20 to 40 days – Pillows, duvets and bedding: 5 to 10 days – Mattress toppers: approx. 15 days – Anti-dust mite products: approx. 30 days – Complete beds: 10 to 12 weeks
Where do you deliver?
We deliver and install throughout Switzerland. Removal of your old mattress or bed is possible for an additional fee (see delivery conditions).
Payment
What payment methods do you accept?
You can pay for your purchases by credit card, Twint or PayPal, simply and securely.
Interview
How do I care for my mattress, pillow or bedding?
– Mattress and pillow covers: washable at 40°C, do not tumble dry. – Bedding: also washable at 40°C, and do not tumble dry to preserve the softness and strength of the fibers. A little regular care for a long and comfortable life.
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